THE SMALL PRINT

ABOUT US

Our website is www.raftclothing.co.uk and is privately owned and operated by

'r a f t clothing company' from our HQ at:
Lewell House
High Street
Newent
Gloucestershire
GL18 1AN

GET IN TOUCH

Whether you’d like to place an order or want to ask us something, we’re here to help from 9.30am until 5pm, Monday to Friday.
Email us: sales@raftclothing.company
Call us: +44 (0)1531 828280

ORDERS & CONTRACT INFORMATION

Your order is accepted and a contract is formed between “r a f t clothing company” and you, only when we dispatch the item(s) you have ordered.
A contract is not formed at the point when payment has been taken by
“r a f t clothing company”, or at the point when you receive an email from
“r a f t clothing company” acknowledging receipt of your order.
Until the item(s) are dispatched, the order may not be accepted by
“r a f t clothing company” or may be cancelled by you.

PAYMENT INFORMATION

We gladly accept payments via PayPal, ApplePay, GooglePay, ShopifyPay, Visa/ Visa Electron, MasterCard, Maestro and American Express via our secure website.
All items are sold in Pounds Sterling (GBP). If you are looking to order and or pay from outside of the UK please call us to discuss options.

ONLINE SECURITY POLICY

Our Payment Service Provider is Shopify who is the largest independent payment service provider in the UK. They provide a secure payment gateway (Level 1 PCI DSS), and process payments for thousands of online businesses, including ours. A range of secure methods such as fraud screening, I.P. address blocking and 3D secure are employed on each transaction for extra security. Once you are on the payment screen, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.

CANCELLATION INFORMATION

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your item(s). You must inform us of your wish to cancel in writing, either by letter or email within this period, and must take reasonable care of the item(s) and not use them.
Please return item(s) to us in their original packaging as soon as possible after informing us of your wish to cancel. We cannot be held responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If item(s) are lost or damaged in transit, we may charge you, or not refund you, the amounts that are attributable to the loss or damage.
For full details of your rights under the Distance Selling Regulations, please contact your Citizens’ Advice Bureau.

RETURNS INFORMATION

We operate a no questions asked refund policy. Simply send your purchase back within 14 days of receipt with proof of purchase, making sure it’s unused and in its original condition and packaging with all swing tags still attached.
For hygiene reasons we are unable to offer exchanges on underwear, pierced jewellery, lip balms and skincare.
We ask that you take all reasonable care of the products while they are in your possession.
Returning an item is easy, just complete the return form included with your order and send it to us at the following address:

'r a f t clothing company' Returns
Lewell House
High Street
Newent
Gloucestershire
GL18 1AN

We also recommend that you use a registered postal service to return your item as all products are returned at your own risk and we cannot be held liable for lost or damaged parcels. Unless the products are faulty, you will be responsible for the cost of returning any item(s) to us.
For exchanges, replacement item(s) will be delivered to you free of charge. This only applies to UK orders and to the first occasion when a replacement item(s) is requested.

COMPLAINTS

We welcome and learn from feedback, comments and complaints so please call us on +44 (0)1531 828280 - we are more than happy to help.
If you prefer, please email sales@raftclothing.company
or write to us at:
Customer Services
“r a f t clothing company”
Lewell House
High Street
Newent
Gloucestershire
GL181AN

OWNERSHIP OF GOODS

Ownership of goods will pass to you when full payment has been received. This includes full payment for all relevant taxes and delivery charges.

PRIVACY POLICY

Our privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement. Please find our full privacy policy statement below:

Like everywhere you shop online, Raft Clothing Company collects your personal information. Think of it as our way of getting to know you better. It means your orders are processed efficiently.
(We do not knowingly collect personal data from anyone under the age of 18).
When ordering from our site or over the phone we collect all the details necessary to process and fulfil the order. These include: name, email address, phone number, postal address, and card details or payment information. We use this information in the following ways:
  1. To process and fulfil your order
  2. To contact you about your order
  3. To create reports and analyse customer behaviour
  4. To send you more relevant marketing material (if you’ve opted in to our newsletters). This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our site.
Raft Clothing Company is committed to protecting your privacy. All personal information you provide during checkout or newsletter signup is used to process your orders or to contact you regarding a particular transaction only. If you do not opt in to our marketing emails, we will not send you marketing material. However we will still email you details about your order. The lawful basis for contacting you and storing your data is ‘legitimate interest’.
We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may remove yourself from the mailing list by unsubscribing via email.
Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998, and the General Data Protection Regulation 2018.
This policy applies to customers, users of our website and those who wish to receive marketing information from us. Should you have any further information regarding the above please contact us at info@raftclothing.co.uk

CHANGES TO TERMS & CONDITIONS

We reserve the right to alter these Terms and Conditions at any time. However, this right shall not affect the existing Terms and Conditions accepted upon making your purchase.

Any questions?

email: sales@raftclothing.company and we'll be happy to help.